From the course: Web Career Clinic

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Interview: User Behavior

Interview: User Behavior

From the course: Web Career Clinic

Interview: User Behavior

- [Narrator] Hi, I'm Lauren Bacon and welcome to this week's edition of the Web Career Clinic where I explore how to build a career you love making good stuff on the web. This week I decided to reach out to one of my favorite UX professionals, Magga Dora Ragnarsdottir, and ask her to share three things about user behavior that might surprise you. I asked Magga, are there things you need to repeat over and over again? What do people not get about UX? And this is what she told me. You are not the user. And I know that's probably what you'd expect a UX person to say, but what she said next struck a chill in my heart because I know I've been guilty of this. She said that when she starts a project and asks who she can talk to to learn more about what users want, Very often the response she gets is oh, you can talk to me, I've been the project manager for the past 10 years, so I know everything. Now I don't know about you, but that made me cringe in recognition. It's so easy to start to…

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