From the course: Interaction Design for the Web
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Smoothing out the workflow
From the course: Interaction Design for the Web
Smoothing out the workflow
- We all like a good story. A hero goes on an adventure, he overcomes some adversities and returns home triumphant. A good story provides just the right amount of detail. It progresses in a way that fits people's expectations. It's the same with a good interface. Our user starts their adventure and our interface helps them overcome difficulties and complete their task triumphantly. A good interface hides implementation details, removes unnecessary choices, and moves people forward by giving them results rather than sums or problems to be figured out. Of course, that's the ideal story and then there's the real world. The system you develop might have to fit in with a physical environment that's less than perfect. For instance, forms and documents that you have no control over. Hand-offs from one personal system to another, and information that lives in completely separate databases. There's no reason why your system has to mirror the mess of the real world. Smart workflow design means…
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