From the course: BigCommerce Essential Training
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Creating privacy and refund policies
From the course: BigCommerce Essential Training
Creating privacy and refund policies
- [Instructor] Two pages that are essential to an online store are your privacy and refund policy pages, as well as the terms and conditions page. Big Commerce links to a terms and conditions generator for your store, as well as some guidelines on how to create the best terms and conditions page. Once you've created your terms and conditions page, you can link to it in the checkout. One thing I wish you could do is link multiple policies, so users have to agree to different policies with separate check boxes. But right now, everything has to be in one policy that you link to. Big Commerce has a guide on creating a refund policy. This is something that actually matters. Refunds vary industry-by-industry. For women's clothing, you might have a 70% or higher returns and exchanges rate. So you'll want to layout your policy so everyone knows the expectations and you have a business model that works for you. You'll also want to create a privacy policy. Again, Big Commerce links to some…