From the course: Empathy in UX Design

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Example: Experiencing empathy in research sessions

Example: Experiencing empathy in research sessions

From the course: Empathy in UX Design

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Example: Experiencing empathy in research sessions

- Throughout the course, we've talked about how helpful it is to do user research, and to sync up emotionally with participants in order to understand them better. To empathize with who they are, and how they may use current or future products. We've also talked about the pain that can come from being an empathetic individual. The downside of a wide emotional pipe is that you are leaving the door open to encountering research participants with negative emotions. This isn't necessarily a bad thing, and even as an empathetic individual, what you may capture on a recording will serve you very well as you make the case for product changes. However, I want to talk about some other people that I've encountered in the past, so that you can be prepared. When you do research long enough, it's not if you're going to encounter people with negative emotions, but when. Sometimes, the research topic will obviously lend itself…

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