From the course: UX Deep Dive: Usability Testing
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Moderated vs. unmoderated usability tests
From the course: UX Deep Dive: Usability Testing
Moderated vs. unmoderated usability tests
- Along with the option to conduct sessions remotely, more and more tools have been popping up to conduct unmoderated sessions, where you write out individual tasks for the users, and the participants complete each task on their own time. A tool provides the instructions, shows the questions, and records the actions of the user. There is no direct interaction between the participants and the researcher, which means that you need to plan unmoderated sessions even more carefully. They're also most appropriate for certain scenarios only. Because you pre-write the introduction, the core tasks, and the followup questions, unmoderated tests are best for live or very functional work that requires very little explanation. When you show a low fidelity or early stage prototype in person, you can explain limitations and provide context along the way. It's possible to navigate around known issues or work around empty areas when you…
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