From the course: Practical UX Weekly: Season Two

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Problem-solving in UX design

Problem-solving in UX design

From the course: Practical UX Weekly: Season Two

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Problem-solving in UX design

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- Think about a problem you solved recently. Was it rewarding, impactful, satisfying? How do you even know it was a problem? What questions did you ask and how do you know the problem was even important? Understanding a problem more clearly consists of asking the right questions. But it doesn't stop there. The real power of problem solving is mastering the art of what question to ask next. Because that next question is what gets you closer to the root of the problem. As a user experience designer, solving the right problem is one of the primary objectives of the role. And there are different types of problems to be solved. Problems that are right in front of you, problems you heard about and need to verify, and problems that are not explainable and require further investigation. Each type of problem requires a different method to solve it. First, let's look at problems that are right in front of you. Those problems require immediate action. You've got to gather and document what you…

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