From the course: UX Deep Dive: Usability Testing
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Using usability tests to explore
From the course: UX Deep Dive: Usability Testing
Using usability tests to explore
- As we've discussed, usability tests involve observing representative users as they perform tasks. We typically think of this as evaluative research, which is meant to assess how well a solution works. We've also been discussing the need to carefully determine and craft realistic scenarios and tasks for the users to complete. But what if you don't know what tasks your users are trying to do in real life? What if you don't know what a realistic scenario is? There are other research methods like diary studies or contextual inquiries, to help you uncover user needs and behavior, but you can also modify usability test efforts to be more generative and help you learn about user's contexts. To do so, you'll remove the very defined tasks from your plan. You'll still have research goals and target areas to cover, but the tasks will be more general and more focused on hearing from the user how they accomplished a goal, than…
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