From the course: UX Insights Weekly

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What is benchmark usability testing?

What is benchmark usability testing?

From the course: UX Insights Weekly

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What is benchmark usability testing?

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- [Instructor] How many times have you run a usability test after your product has shipped? It may seem like a crazy idea. After all, it's too late to change anything. But there's some real value to running a benchmark usability test. Benchmark testing gives you regular checkpoints to ensure you're improving the usability of your product with every release. Although benchmark testing follows a very similar process to regular usability studies, it has a different purpose. Rather than diving into a specific part of the product, such as a set of new features you've added, benchmark testing runs the same general tasks each time. This lets you track your product's performance with each set of new features you add. Rather than collecting data on where the showstopper issues lie, benchmark testing gathers a common set of metrics on efficiency, effectiveness, and satisfaction. This way, it's possible to compare the usability of…

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