From the course: Empathy in UX Design

Unlock the full course today

Join today to access over 22,600 courses taught by industry experts or purchase this course individually.

In-person vs. remote research

In-person vs. remote research

From the course: Empathy in UX Design

Start my 1-month free trial

In-person vs. remote research

“

- Before saying anything else, I wanted to be clear that I'm biased. I love in-person interaction with people. Whether it's user research or just working with colleagues, I'll go the extra mile or two or a thousand really to get in-person face time. There's a richness of interaction and that transmission of feeling, of communication, that comes with the sync of not only words but body language. And simply put, the humanity of being with others. The acoustics are not quite the same when a song is compressed into digital bits of data, and human interaction is no different. Some of the richness of that interaction and some of the opportunity for empathy is simply lost along the way. That's not to say that you can't feel empathy through remote research, simply that the more the conversation is mediated, the more there's a risk of missing or misinterpreting critical feelings and emotions. For sure, there are degrees. When…

Contents