From the course: Troubleshooting IT Remote Administration

Apple screen sharing and Remote Desktop - Windows Tutorial

From the course: Troubleshooting IT Remote Administration

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Apple screen sharing and Remote Desktop

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- [Instructor] Connecting from one Macintosh to another to remotely troubleshoot it is a fairly simple procedure. You just go to System Preferences. Then you would click on the Sharing option, select Screen Sharing, and then you just enter in the IP address or remote Mac name, followed by the username and password, and you're connected. There's several things that can go wrong or can cause problems when you do connect to another computer. So let's take a look at those. If you have display issues, then under Display, you can select scale to fit available space or show size. It depends on how large your screen is and how much of it you want to use for the screen. The option changes the default behavior when you share the screens or the computers you've never connected to before. Another issue that can come up would be jerky mouse movements. Here, you would choose under the display to select the scroll the screen option to determine how the screen-sharing window behaves when you move the mouse. To decide which option you want, just try each one by selecting it and then moving the mouse around in the window. You also have an option to block users. And what you do is in the options window from the allow screen-sharing requests from pop-up menu, here you can choose which users are going to be allowed or not allowed to connect to your remote computer. If you're using a Macintosh and you'd like to connect to a Windows computer to troubleshoot it, then you would download what's called the Remote Desktop Connection application, which is a free download from Microsoft. And it works just like the Windows to Windows products. So once you connect, it will work the same way. You'll have the same options. But sometimes things don't always go the way you expect them to so you'll need to troubleshoot that RDC application such as you could have a no connection. So you want to check the allowed user list and make sure that the remote computer is going to be reachable. If you have poor video, you can change to different speed conditions. So if you have high speed, you can choose the most optimal option. And if you have low speed, such as dial-up speed or just something a little bit faster than that, then you can choose less graphics capabilities. If you're having trouble printing, it's because this is an unsupported feature when you're using printing from a Mac to a Windows computer using the Remote Desktop Connection protocol. But I have found that if you use a network printer, you tend to have more success even though it's not supported. And if you're having issues with local resources, such as the ability for clipboards, local drives, and others, make sure that you check the box for local resources, also including the printing option, even though it may or may not work for you. Remote control to or from a Macintosh can assist in troubleshooting another person's computer with ease.

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