Review the common hardware issues encountered when using Windows 10, including plug-and-play, and device installation settings.
- [Instructor] So far, we've look at calling out…the recovery vehicle to our broken down car…and obtaining help when things go wrong.…Now we need to start the diagnosis…and troubleshooting the problem.…One of the first things that we need…to consider is whether a device is broken…or just misbehaving.…The issue could be down to a hardware fault…or due to a faulty or incorrect device driver…that the hardware relies upon.…The hardware within a device is any…of the physical components inside the computer.…
This can include the motherboard, the CPU,…the memory, power supply, and hard drive.…Any issues with any one of these components…will result in a call to the Help Desk asking for support…and would typically require a replacement item.…However, with peripherals, the problem could lie…with the hardware or the device driver.…The device driver is a special piece of software designed…to allow the PC to communicate…with a specific piece of hardware.…
It tells the operating system…how that communication takes place.…For example, a device driver will manage the communication…
- Enterprise desktop support skills and traits
- Remote troubleshooting
- Troubleshooting hardware and device issues
- Using System Restore
- Securing user accounts
- Resolving networking issues
- Managing files and disks
- Troubleshooting sharing and file access issues
- Resolving app compatibility
- System resource issues: RAM, CPU, and more
- Essential Windows 10 maintenance
- Windows 10 startup issues
Skill Level Intermediate
1. Introducing Enterprise Desktop Support
2. Remotely Troubleshooting Windows 10
3. Troubleshooting Windows 10 Hardware
4. Troubleshooting Users, Network, Disks, and Resources
5. Exploring App Compatibility Problems
6. Exploring System Resource Issues
7. Keeping Windows 10 Running: Essential Maintenance
8. Troubleshooting Windows 10 Startup Issues
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