From the course: Windows 10: Troubleshooting Cloud Integration

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Troubleshooting Office 365

Troubleshooting Office 365

From the course: Windows 10: Troubleshooting Cloud Integration

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Troubleshooting Office 365

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- [Instructor] An essential skill is to be able to troubleshoot office 365 problems, so your users able to resume working with minimal disruption following an outage. Some of the common issues that can affect all office 365 products and services include licensing issues, connectivity issues, and product updates. Let's take a look at these issues now. Sometimes a user can access office 365, or just specific apps and services. This is most likely because even though the user account exists in Azure AD, they may not have been assigned an office 365 license. Therefore, you need to ensure a license has been assigned. Within active users. You select the user and then check the licenses and apps. And here you can see the different licenses that have been assigned. You also need to ensure that specific apps within the Office 365 suite such as teams or step up, I've been assigned You can check the specific apps by clicking…

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