IT Help Desk for Beginners Preview

IT Help Desk for Beginners

With Robert McMillen Liked by 2,253 users
Duration: 2h 7m Skill level: Beginner Released: 5/31/2023

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Course details

Interested in a job in IT? One of the best ways to break into the field is to land a role as an IT help desk technician. This course is an ideal starting point for anyone wishing to venture into the field of technical support or strengthen their technical savvy and improve technical skills. Instructor Robert McMillen covers the fundamentals of IT help desk responsibilities—including software, networking, and troubleshooting—as well as the soft skills required to become a successful customer service professional. Explore the responsibilities of a typical entry-level IT help desk technician, with tips from Robert on where the role can lead and how to scout out and obtain an official certification. By the end of this course, you’ll be equipped with the know-how to assess your professional options in remote, hybrid, and on-premises work environments.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

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Contents

What’s included

  • Test your knowledge 6 quizzes
  • Learn on the go Access on tablet and phone

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