From the course: Human Resources: Managing Employee Problems

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Creating collaborative partnerships

Creating collaborative partnerships

From the course: Human Resources: Managing Employee Problems

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Creating collaborative partnerships

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- It was a rainy day in Seattle, and there I was, jammed in a conference room, atop the Space Needle, having a lively conversation with managers regarding their relationship with HR. One of the attendees shouted, "They're not doing their job!" But even though in his situation, this was probably a resolvable misunderstanding, what was more concerning to me was the tone of his comment. It was adversarial. It was clear, at least from his experience, that he did not have a helpful, collaborative relationship with his HR department. So let me ask you, how are you and your department seen by the managers? Are you seen as a close partner, confidante and advisor, or as a paper pusher that just gets in the way of getting the real work done? Handling employee problems is a prime opportunity to position yourself as that close partner and advisor. And it's in the way you do it that will make all the difference. This can be…

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