From the course: Human Resources: Managing Employee Problems
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How to conduct coaching conversations
From the course: Human Resources: Managing Employee Problems
How to conduct coaching conversations
- Hands down, when the greatest opportunities for personal growth is when you've made a mistake. Yup, you're blowing it. And how you're face to face with that moment of truth asking you, "how will you respond? How are you going to handle this?" Our response will determine if we stay the same or moving forward, choose to be different. That's exactly the opportunity we want to create for our employees when a problem occurs. It's our chance to help them be different next time. In that moment, you can become their coach. Tim Gallwey offers this great quote defining coaching. "Coaching is unlocking a person's potential to maximize their own performance. It's helping them to learn." So let's look at how to do just that. How do we move from discipline to development, by helping them increase awareness, fostering a greater sense of responsibility that leads to a plan for change. And it's all done through a series of questions.…
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