From the course: Human Resources: Managing Employee Problems
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Manage assumptions and bias
From the course: Human Resources: Managing Employee Problems
Manage assumptions and bias
- I love Sherlock Holmes. I enjoy how he collects clues and pieces them together to solve mysteries. Two of his greatest qualities are the ability to constantly manage assumptions and continually collect information while refraining from drawing conclusions too soon. These are two essential qualities every HR professional needs when dealing with employee problems. Let's talk about the first, managing assumptions. An assumption is something believed to be true without proof. Oddly, for many, we fall into the trap of just because my brain presented it, it must be true. So in order to effectively manage this automatic response to what we're hearing, we need to build awareness of our thoughts and coach that thinking with phrases that challenge the assumption. I like to use a simple phrase, stop and listen. Now I know that's easier said than done. Our assumptions and bias come out, even in the smallest ways. This happened…
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