hero image for Learning Path: Become a Customer Service Manager

Become a Customer Service Manager

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Get the skills you need to establish processes and policies that guide your employees to deliver superior performance.
Learn the essentials of managing a contact center and team.
Manage customer expectations and build loyalty.
Develop customer surveys and win back lost customers.
Try for free

Part of your Lynda.com membership.

6 Hours of expert-created video tutorials
Practice to reinforce what you learned
Certify your achievement
Advance your career
course illustration for Managing a Customer Contact Center
course illustration for Managing a Customer Service Team
course illustration for Quality Standards in Customer Service
course illustration for Managing Customer Expectations for Managers
course illustration for Building Customer Loyalty
course illustration for Using Customer Surveys to Improve Service
course illustration for Winning Back a Lost Customer
course illustration for Leading a Customer-Centric Culture

You'll learn customer service management skills with these experts