Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Cultivate the skills you need to establish processes and policies that guide your employees to deliver superior performance.
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Learn the basics of being a strong customer service leader.
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Learn how to use assessments to hire customer service talent.
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Explore best practices for managing a customer contact center.
Courses
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1
Customer Service Leadership1h 7mCustomer Service Leadership
By: Brad Cleveland
Learn how to align customer service with the organization's goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need.
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2
Managing a Customer Service Team1hManaging a Customer Service Team
By: Jeff Toister
Discover how to lead customer service teams to excellence and greatness.
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3
Using Assessments to Hire Customer Service Reps35mUsing Assessments to Hire Customer Service Reps
By: David Brownlee
Learn how to use personality assessments when hiring to find the best fits for your customer service positions.
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4
Managing a Customer Contact Center1h 26mManaging a Customer Contact Center
By: Brad Cleveland
Leverage the new developments facing contact centers to set up your organization for success. Learn how to plan your resources effectively, leverage quality metrics, and more.
Instructors
Brad Cleveland
Consultant, Keynote Speaker, Course Instructor
Jeff Toister
The Service Culture Guide
David Brownlee
2X #1 Best-Selling Author, Intl. Keynote Speaker, Top LinkedIn Learning Instructor with Over 1M+ Students, "I believe that you can make a positive difference in our world, one customer and one employee at a time." - DB