Discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. Learn skills to listen to customer needs, build rapport with those you're helping, and turn challenging customers into true allies.
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Build key listening skills so your customers feel heard.
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Develop your customer service problem-solving skills.
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Learn to de-escalate challenging situations.
Courses
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1
Customer Service Foundations1h 11mCustomer Service Foundations
By: Jeff Toister
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
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2
Customer Service: Problem-Solving and Troubleshooting35mCustomer Service: Problem-Solving and Troubleshooting
By: Noah Fleming
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
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3
Building Rapport with Customers27mBuilding Rapport with Customers
By: Myra Golden
Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
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4
Customer Service: Call Control Strategies22mCustomer Service: Call Control Strategies
By: Myra Golden
Get tips for communicating on the phone with upset customers. Discover time-saving call-control strategies to move customer issues to resolution.
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5
Customer Service: Handling Abusive Customers36mCustomer Service: Handling Abusive Customers
By: David Brownlee
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
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6
Creating Positive Conversations with Challenging Customers30mCreating Positive Conversations with Challenging Customers
By: Myra Golden
Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
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7
De-Escalating Conversations for Customer Service49mDe-Escalating Conversations for Customer Service
By: Myra Golden
Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.
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8
Serving Customers Using Social Media (2019)54mServing Customers Using Social Media (2019)
By: Leslie O'Flahavan
Social media is a critical customer service tool. Learn how to communicate and serve customers in high-stakes channels like Facebook, Twitter, and Instagram.
Instructors
Jeff Toister
The Service Culture Guide
Madecraft
Noah Fleming
SMB Growth Expert | Keynote Speaker | 16+ Years Growing Businesses | $5B+ Revenue Generated for Our Clients | Creator of The 1-Day Sales Process™
Myra Golden
Long-Time Customer Service & De-escalation Expert
David Brownlee
2X #1 Best-Selling Author, Intl. Keynote Speaker, Top LinkedIn Learning Instructor with Over 1M+ Students, "I believe that you can make a positive difference in our world, one customer and one employee at a time." - DB