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Need to create memorable training—or an entire training program—but don't know how to start? Or maybe you're a seasoned trainer who wants to take your courses to the next level. In this learning path, learn about everything from deciding what mediums to use to building fun, professional-looking video content.
Build Your Own Professional Training: Quick Start Guide with David Brownlee
Learn what it takes to develop a successful training program. Get a quick start guide to the basics, from planning your training to maximizing engagement.
38m 12s • COURSE
Designing a Training Program: Setting Goals, Objectives, and Mediums with Karl Kapp
Explore ways to create an effective, engaging, and credible training program and how to measure results at the program’s conclusion.
29m 54s • COURSE
Components of Effective Learning with Michael Allen
Learn what it takes to put together a corporate training program that's engaging, effective, and memorable.
51m 59s • COURSE
Training with Stories with Paul A. Smith
Learn how to make your training content more engaging, fun, and effective using essential storytelling techniques.
33m 45s • COURSE
Creating Fun and Engaging Video Training: The Why with Marley Jaxx
Learn why video works well as a training tool and find out what you need to get started creating interesting and captivating training videos.
21m 43s • COURSE
Creating Fun and Engaging Video Training: The How with Rob Glass
Learn how to use the mechanics of video-making—filming, interviewing, editing, narration, graphics, and music—to create video training that is truly fun and engaging.
29m 11s • COURSE
Using Humor In Training to Engage Your Audience with Andrew Tarvin
Learn how to use humor to get better results from your L&D. Discover how to grab attention and maximize engagement by making training fun.
27m 39s • COURSE
Using Neuroscience for More Effective L&D with Stella Collins
Learn how neuroscience—the study of the human brain—can help you create more effective training. Increase retention and engagement with these simple tips.
1h 8m • COURSE
Practical Success Metrics in Your Training Program with Ajay Pangarkar
Learn how to explain the value of your L&D program to executives and employees. Discover how to identify, measure, and report on the metrics that matter.
41m • COURSE
You'll learn to create fun, memorable, and engaging training with these experts.
David Brownlee is the founder and CEO of Pure Customer Service.
In addition to being the author of Rock Star Customer Service, David is one of the most watched customer service trainers in history. He has trained over half a million businesses and individuals from around the world in customer service through his online training, live events, and coaching programs.
He has conducted over 2,500 one-on-one coaching sessions and has created a training system to take you from where you are now in your customer service efforts to where you want to be.
For the last 20 years, David has been an entrepreneur obsessed with providing his clients with world-class customer service in various industries. He has spent thousands of hours researching best practices and documenting what works in the companies that are delivering amazing customer experiences.
His past clients include Paramount Pictures, McDonald's, Nike, and others.
When David is not on the road speaking to companies, he is enjoying his time with his wife Luna and his two young children in San Diego, CA.
Karl M. Kapp, EdD, is a scholar, writer, and expert on the convergence of games, learning, and technology.
Karl received his doctorate of education in instructional design at the University of Pittsburgh, and is an award-winning professor of instructional technology at Bloomsburg University, in Bloomsburg, PA.
Karl consults with learning technology companies and advises Fortune 500 companies on the use of gamification and game-based strategies for transferring knowledge to employees. Karl has consulted with public and private organizations and has worked internationally on several serious games and gamification projects. He was co-principle investigator on two National Science Foundation grants and is a board member of several start-up companies.
Karl has written six books, including the best-selling learning book The Gamification of Learning and Instruction and its accompanying how-to book The Gamification of Learning and Instruction Fieldbook: Theory into Practice.
As a grant writer, Karl has written grants worth millions of dollars, acting as both an individual lead grant writer and as part of a collaborative writing team working together to create a winning submission. He's secured funding from Federal agencies, state agencies, universities, foundations and corporations.
Karl has been interviewed for, and published articles in, Training, ATD's T&D, Knowledge Management, Distance Learning, PharmaVOICE, Forbes Online, Mashable, Huffington Post and has appeared on television and radio programs concerning his work with learning, technology, and game-based design. He blogs at the popular Kapp Notes website and is a frequent international keynote speaker, workshop leader, moderator, and consultant. He has been called a "Rock Star" of elearning by eLearn Magazine in 2013, and in 2007 was named one of the top 20 most influential training professionals, as voted by TrainingIndustry, Inc.
Michael Allen is the CEO at Allen Interactions. He's been a pioneer in the elearning industry since 1970.
Michael was the innovative force behind one of the most successful authoring tools ever created, Authorware, as well as his current company's visual-based authoring and publishing system for creating serious learning games and simulations, ZebraZapps. For decades, he has concentrated on defining unique methods of instructional design and development that provide meaningful and memorable learning experiences through true cognitive interactivity.
He holds MA and PhD degrees in educational psychology from The Ohio State University and is an adjunct associate professor at the University of Minnesota Medical School in the department of Family Medicine and Community Health.
Paul Smith is one of the world's leading experts in business storytelling.
Paul is one of the Top 100 Leadership Speakers of 2018 according to Inc. Magazine, a storytelling coach, and the bestselling author of the books Sell with a Story (#1 Amazon bestseller in Sales and Selling), Parenting with a Story, and Lead with a Story (#1 Amazon bestseller in Business Communication), which is already in its 11th printing and available in seven languages around the world. Paul is also a former consultant at Accenture and former executive—and 20-year veteran—of The Procter & Gamble Company.
As part of his research on the effectiveness of storytelling, Paul has personally interviewed over 250 CEOs, executives, leaders, and salespeople in 25 countries, documenting over 2,000 individual stories. Leveraging those stories and interviews, Paul identified the components of effective storytelling, and developed templates and tools to apply them in practice. His work has been featured in the Wall Street Journal, Inc. Magazine, Time, Forbes, Fast Company, the Washington Post, PR News, Success Magazine, and London's Financial Times, among others.
Paul holds a bachelor's degree in economics, and an MBA from the Wharton School at the University of Pennsylvania. He lives with his wife and two sons in the Cincinnati suburb of Mason, Ohio. He can be found at www.leadwithastory.com.
Marley Baird is a video branding leader and the owner of the rapidly growing agency Marley Baird Media.
Marley and her dream team use their expertise to position mini-celebrities and influencers as thought leaders in their respective space. Experts in creating strategically viral content, getting videos to rank first on YouTube and Google, and using cross-channel video marketing for maximum reach, Marley Baird Media brings next-level video social selling to the marketplace.
In addition to her marketing and cross-platform media work, Marley is the author of The Thought Leader Handbook. She also runs the Entrepreneur on Purpose group on Facebook, and coaches other aspiring leaders and business owners. Learn more at www.marleybairdmedia.com.
Rob Glass is a BBC-trained video journalist with over 20 years of television broadcasting experience.
Rob firmly believes that video is a communications tool for everyone, not just those lucky enough to work in the industry. Consequently Rob runs iPad video storytelling workshops around the world for organizations such as Siemens and Deloitte as well as regular masterclasses for partners such as The Guardian. Find out more at flotillavideotraining.co.uk.
Andrew Tarvin is an author, speaker, and corporate humorist.
He graduated with distinction from Ohio State University with a degree in computer science and engineering. After graduating, he started working for Procter & Gamble as an international project manager and customer analyst. He currently lives in New York City where he is the chief humorist at Humor That Works and curator of the blog Humor's Office. Andrew performs improv around the city and across the U.S. on teams at The Magnet and ComedySportz NYC.
Stella Collins is the cofounder and chief learning officer at Stellar Labs.
Stella is working to solve the technological skills gap with effective learning led by scientific insights. She is the author of Neuroscience for Learning and Development, which has been translated into four languages, and remains the creative director at Stellar Learning. With more than 20 years' experience in L&D, she regularly speaks at international conferences, has written several other books, and contributes to learning journals and podcasts. She has been a judge for the Operational Programme category in the Training Journal Awards and is one of the Brain Ladies, an international collaboration between people with a passion for the brain and learning. She is a fellow of the Institute of Training and Occupational Learning.
Ajay Pangarkar, CTDP, FCPA, CMA, is a workplace performance strategist, speaker, author, and thought leader.
Ajay's company, CentralKnowledge, works closely with Fortune 1000 clients, helping them develop innovative and effective performance and training solutions that help to ensure that every employee skill ties to meeting business and strategic objectives. He is also the co-author of several books including The Trainer's Balanced Scorecard: A Complete Resource for Linking Learning to Organizational Strategy. Ajay's specialties include developing Balanced Scorecards and actively managing organizational performance, upgrading training skills, developing custom training and elearning programs and courses, and ensuring that organizations align their knowledge requirements with their business objectives.