Maintain customer focus by developing a service mindset while also managing customer expectations and problems. Learn skills for building relationships by listening to your customer's concerns. Expand your perspective from one of customer service to one of creating a positive customer experience.
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Develop strategies to maintain a customer-focused mindset.
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Deliver bad news to customers with empathy.
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Hone your skills to create a positive customer journey.
Courses
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1
Developing a Service Mindset41mDeveloping a Service Mindset
By: Lisa Earle McLeod
Keep your customers top of mind—even if you're not in a customer-facing role. Learn how to cultivate a service mindset and connect the dots between your job and customer impact.
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2
Customer Service: Managing Customer Expectations21mCustomer Service: Managing Customer Expectations
By: Jeff Toister
Learn how to manage customer expectations so customers leave satisfied and keep coming back.
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3
Delivering Bad News to a Customer31mDelivering Bad News to a Customer
By: Myra Golden
Learn about communication styles, methods, and approaches that can be applied to challenging situations with customers, like delivering bad news, handling concerns, and more.
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4
Customer Service: Problem-Solving and Troubleshooting35mCustomer Service: Problem-Solving and Troubleshooting
By: Noah Fleming
Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
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5
Empathy for Customer Service Professionals19mEmpathy for Customer Service Professionals
By: Myra Golden
Discover how to use empathy to help facilitate positive and memorable customer interactions that leave customers feeling heard, understood, and supported.
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6
Customer Service and Support During Economic Downturns36mCustomer Service and Support During Economic Downturns
By: David Brownlee
Learn how to provide an outstanding customer service experience that helps you retain and attract customers during tough economic times.
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7
Creating a Positive Customer Experience57mCreating a Positive Customer Experience
By: Jeannie Walters
Discover how to turn customers into enthusiastic fans. Learn how to add value and provide an exceptional customer experience through each phase of the customer journey.
Instructors
Lisa Earle McLeod
Author of Selling with Noble Purpose | Keynote Speaker | HBR Contributor | Executive Advisor & Member of Marshall Goldsmith 100 Coaches
Elizabeth (McLeod) Lotardo
Consultant. LinkedIn Learning Instructor. Harvard Business Review Contributor. Selling with #NoblePurpose.
Jeff Toister
The Service Culture Guide
Myra Golden
Long-Time Customer Service & De-escalation Expert
Noah Fleming
SMB Growth Expert | Keynote Speaker | 16+ Years Growing Businesses | $5B+ Revenue Generated for Our Clients | Creator of The 1-Day Sales Process™
David Brownlee
2X #1 Best-Selling Author, Intl. Keynote Speaker, Top LinkedIn Learning Instructor with Over 1M+ Students, "I believe that you can make a positive difference in our world, one customer and one employee at a time." - DB
Jeannie Walters
Customer Experience Speaker, Trainer, Podcast Host, and Consultant