Digital technology is transforming business around the world. In this learning path, explore the transformative and technological forces at work and ways to use them for the long-term success of your organization. Plus, discover how to use design thinking and other agile practices for innovation.
Discover how to navigate digital transformation long term.
Explore the technologies that drive digital transformation.
Discover design thinking and agile practices for innovation.
Foundations of the Fourth Industrial Revolution (Industry 4.0) with Jonathan Reichental
Explore the technology and disruptors of Industry 4.0. Learn about the impact of I4.0, the fourth industrial revolution, on our society, jobs, and lives.
1h 51m • COURSE
RPA, AI, and Cognitive Tech for Leaders with Ian Barkin
Learn what C-suite executives need to know to navigate the digital operations landscape, filter out the noise, and digitize their organization using RPA, ML, analytics, and AI.
53m 33s • COURSE
Digital Transformation with Peter High
Learn how to digitize your entire organization. Explore the implications for people, processes, and technology; the risks of ignoring the digital transformation trend; and more.
47m 28s • COURSE
Business Collaboration in the Modern Workplace with Phil Gold
Learn how to collaborate effectively and stay connected with your team using the tools of the modern workplace.
1h 33m • COURSE
Strategic Agility with Gary Bolles
Explore agile strategies that can help your organization thrive in an ever-changing business environment.
1h • COURSE
Leading with Innovation with Anil Gupta
Nurture innovation at your organization. Learn about multiple ways leaders can inspire innovation and explore new values, new customers, and new processes.
1h 31m • COURSE
The Future of Performance Management with Gary Bolles
Learn why organizations need to rethink what performance means and how they can measure performance differently.
1h 8m • COURSE
Charlene Li on Digital Leadership with Charlene Li
LinkedIn Influencer Charlene Li explains how to lead in the digital age. Learn how to listen, share, and engage followers.
58m 13s • COURSE
Customer Service Leadership with Brad Cleveland
Develop your customer service management skills. Learn how to align your team's efforts with company goals, develop a service strategy, engage employees, and lead with intention.
1h 12m • COURSE
Machine Learning for Marketing: Essential Training with Chris DallaVilla
Learn how to use machine learning to automate and improve your marketing campaigns, including customer engagement and account-based marketing.
55m 54s • COURSE
Introduction to Digital Twins with Jonathan Reichental
Discover the value of digital twins in a variety of industries. Learn how this important technology is revolutionizing how organizations design, build, and maintain solutions.
56m 7s • COURSE
Introduction to Quantum Computing with Jonathan Reichental
Quantum computing is the next frontier in computer technology. This course spells out what it is, what it might mean to existing organizations, and how it will impact our future.
1h 25m • COURSE
Cloud Architecture: Core Concepts with David Linthicum
Boost your cloud computing skill set. Learn about the business and technical requirements of building a strong architecture, how to build your first architecture, and more.
1h 33m • COURSE
Big Data in the Age of AI with Barton Poulson
Explore big data and how it works. Learn about big data's relationship to AI, data science, social media, and the Internet of Things (IoT).
2h 7m • COURSE
Artificial Intelligence Foundations: Thinking Machines with Doug Rose
Learn the key concepts behind artificial intelligence (AI), including strong and weak AI, approaches such as machine learning, and practical uses for new AI-enhanced technologies.
1h 27m • COURSE
Blockchain Basics with Jonathan Reichental
Blockchain technology presents a disruptive new way of conducting transactions over the internet. In this course, learn what the blockchain is and what it might mean to you.
57m 13s • COURSE
Learning Cloud Computing: Core Concepts with David Linthicum
Migrating to the cloud? Get a general overview of cloud computing, including cloud security, operations, and services such as AWS, Google Cloud Platform, and Office 365.
1h 44m • COURSE
IoT Foundations: Fundamentals with Bruce Sinclair
Learn what the Internet of Things is, and how it works from a technical standpoint.
38m 9s • COURSE
IoT Foundations: Standards and Ecosystems with Zahraa Khalil
Explore IoT standards and ecosystems. Learn about IoT markets, the major security and privacy challenges facing the development of IoT, the standards development process, and more.
1h 34m • COURSE
Agile Development Practices with Harrison Ferrone
Get practical advice and learn developer-centric tips for how to navigate and improve your agile software workflow.
26m 29s • COURSE
Agile Foundations with Doug Rose
Learn the foundational concepts you need to know to start thinking like an agile team.
1h 35m • COURSE
Stay Lean with Kanban with Doug Rose
Explore essential lean principles and discover how to use a kanban board to prioritize your workflow.
1h 2m • COURSE
Implementing an Information Security Program with Kip Boyle
Learn how to build an information security program, implement it at your organization, and keep it in operation to mitigate risk and remain in compliance.
2h 33m • COURSE
Leading a Customer-Centric Culture with Jeff Toister
Discover how to get your employees obsessed with customer service. Create a customer-centric culture that keeps the customer experience at top of mind.
36m 29s • COURSE
Design Thinking: Understanding the Process with Chris Nodder
Learn what design thinking is, where it fits into user experience, how the process works, and what it can help you achieve.
41m 56s • COURSE
Design Thinking: Implementing the Process with Chris Nodder
Get a practical guide to implementing design thinking in your organization: who to involve, what activities to perform, and how to prototype better products.
46m 23s • COURSE
Learning Design Thinking: Lead Change in Your Organization with Turi McKinley
Learn how design thinking can lead to better business solutions. Discover new strategies for ideation and problem-solving, such as journey mapping, concepting, and prototyping.
2h 8m • COURSE
frog's FEMA Disaster Relief Innovation with frog
Find out how the design firm frog helped FEMA create a plan for a community-run disaster relief program in the wake of Hurricane Sandy.
24m 51s • COURSE
Learning Design Research with Andy Schwanbeck
Reignite your design process by using relevant design research. Get an introduction to design research, and learn how critical it is to being able to construct great designs.
2h 57m • COURSE
Learning Brainstorming with Stefan Mumaw
Make your creative brainstorming sessions more effective and productive with these tips.
43m 2s • COURSE
Design Thinking: Prototyping with frog
Learn how to use prototyping in the design process to generate ideas, validate concepts, or explore technologies. Discover how to transform ideas into interactive user experiences.
58m 16s • COURSE
Design Thinking: Venture Design with Ethan Imboden
Discover the key principles of venture design and discover the tremendous advantages it brings to entrepreneurial efforts, both within startups and major multinationals.
1h 3m • COURSE
You'll learn digital transformation skills with these experts.
Dr. Jonathan Reichental is an award-winning technology leader.
In 2013, he was recognized as one of the 25 doers, dreamers, and drivers in government in America. His innovative work in government has also been recognized by the White House. Dr. Reichental works with his teams to apply technology innovation in organizations to create new value and to enable work to be more meaningful and fun. He is a popular writer, recently coauthoring The Apps Challenge Playbook, and he is a frequent public speaker on a wide range of technology and business-related topics. He teaches classes at University of California, Berkeley, and at the University of San Francisco.
Ian Barkin is a digital transformation industry veteran, speaker, and the cofounder of Symphony Ventures.
Ian is a seasoned leader and innovator in digital operations, robotic process automation (RPA), intelligent automation, and business process outsourcing (BPO). He boasts a proven track record of digital transformation solution development and sales of complex global engagements. At Symphony Ventures—a robotic process automation (RPA) and intelligent automation services firm—Ian leverages his industry expertise designing and transforming front, middle, and back-office environments, unleashing value and enhanced experiences for clients, customers, citizens, and more. As the company's chief strategy officer, he works with global firms to enable positive disruption by identifying and maximizing the impact of 'future of work' techniques, including RPA and machine learning. Ian holds a BA in economics and psychology from Middlebury College in Middlebury, VT/London School of Economics and an MBA, Finance and Entrepreneurship from the MIT Sloan School of Management. He is a regular speaker at major industry events and is featured in major press outlets including the BBC, the Wall Street Journal, and TechCrunch.
Peter High is president of Metis Strategy, a technology strategy firm.
He is also author of multiple books, including Implementing World Class IT Strategy: How IT Can Drive Organizational Innovation (Wiley Press/Jossey-Bass, September 2014). Additionally, Peter moderates a podcast called The Forum on World Class IT, in which he interviews CEOs, CIOs, and academics about ideas centered around the principles of world class IT, including people, infrastructure, project and portfolio management, IT and business partnerships, and external partnerships. You can follow him on Twitter @PeterAHigh.
Phil Gold is a senior-level learning and development professional.
Phil has a passion for serving organizations through growing and enabling a culture of learning. A strong advocate for the employee, he believes in using their voice to aid in the creation of solutions to fit their needs; his strong communication skills allow him to tell that story back to them in a way that helps strengthen buy-in and engagement. Phil is experienced in strategic planning, with proven abilities as a team leader working with cross-functional and global teams of employees, stakeholders, and vendors. He can distill and convey complicated technical concepts into plain language, and deliver that in person or virtually in English or Spanish.
Gary A. Bolles is a lecturer and the cofounder of eParachute.
Inspired by the best-selling career book What Color Is Your Parachute?: A Practical Manual for Job-Hunters and Career-Changers, eParachute provides online and in-person programs to help job hunters and career changers. As a partner in Charrette LLC, Gary helps clients identify and understand disruptive trends, often through strategic conferences, innovation consulting, and collaborative initiatives. He has served as a strategic consultant and consulting producer for clients such as Google, Singularity University, Yahoo!, TED, the United Nations, the New Zealand government, the Guggenheim Museum, L'Oréal, Red Bull, National Australia Bank, and the London Business School.
Gary lectures regularly on the future of work and learning, and publishes his writings and presentations on LinkedIn and SlideShare. He has also cofounded a variety of conferences and strategic events, such as DGREE, a 2010 conference focused on the future of higher education, and SOCAP, a gathering for impact entrepreneurs and investors. Formerly, he was the editorial director of technology publications such as Yahoo! Internet Life, as well as the on-screen host of TechTV's Working the Web.
Dr. Anil K. Gupta is one of the world's leading experts on strategy, globalization, and entrepreneurship.
Anil is ranked by Thinkers50 as one of the world's "most influential living management thinkers" and has been named by The Economist as one of the world's "superstars" in a cover story on innovation in emerging economies. He is also a member of the World Economic Forum's Expert Network.
In 2017, Anil received the International Management (IM) Division Outstanding Educator Award from the Academy of Management. He is also one of only three professors, out of over 25,000 worldwide, to have been elected as a lifetime fellow of the three most prestigious academic bodies in his field: Academy of Management, Strategic Management Society, and the Academy of International Business.
Anil is the coauthor of several books including The Quest for Global Dominance, Getting China and India Right, and The Silk Road Rediscovered. Anil has served as a columnist for Bloomberg Businessweek, and as a contributing editor for Chief Executive. He is a regular contributor to HBR.org. His opinion pieces have also been published in the Wall Street Journal, Financial Times, Daily Telegraph, China Daily, The Economic Times, and other outlets.
Anil is a regular participant at the World Economic Forum (WEF) summits, including the annual meeting in Davos and the regional meetings in China, India, and the Middle East. He is a member of the WEF Stewardship Board for the System Initiative on the Future of Consumption. He has also served on the boards of several NYSE- and NASDAQ-listed companies in the United States.
Anil serves regularly as a keynote speaker at major conferences and corporate forums in the United States, Europe, Asia, Latin America, and Africa, including the World Economic Forum, The Economist conferences, the Businessweek CEO Forum, Chief Executive CEO2CEO Summits, and the Yale CEO Summit. He has also served as a consultant, keynote speaker, and/or executive education faculty with some of the largest corporations in the world, including GE, IBM, HSBC, Deutsche Bank, HP, SAP, and Microsoft.
Anil also serves as chief advisor to the China India Institute, a Washington DC-based research and consulting organization. He has earlier served as a chaired professor at INSEAD and a visiting professor at Stanford University and Dartmouth College. He received a doctorate from the Harvard Business School, an MBA from the Indian Institute of Management at Ahmedabad, and a BTech from the Indian Institute of Technology at Kanpur.
Charlene Li is a best-selling business author and speaker on leadership, strategy, and branding.
She founded the Altimeter Group was acquired by Prophet Brand Strategy in 2015. She is the author of the New York Times bestseller Open Leadership. She is also the coauthor of the critically acclaimed, best-selling book Groundswell, which was named one of the best business books in 2008. Her latest book, The Engaged Leader, was published in March 2015.
She is one of the foremost experts on business strategy and digital technologies, and a consultant and independent thought leader on leadership, strategy, and marketing. Formerly, Charlene was vice president and principal analyst at Forrester Research, worked in online newspaper publishing, and was a consultant with Monitor Group. She was named one of the 100 most creative people in business by Fast Company in 2010 and one of the most influential women in technology in 2009.
Charlene is frequently quoted by leading media channels such as the Wall Street Journal, New York Times, USA Today, Reuters, and the Associated Press. She has appeared on 60 Minutes, The MacNeil NewsHour, ABC News, CNN, and CNBC. She is a much-sought after public speaker and has keynoted top conferences such as the World Business Forum, World Economic Forum, American Society of Association Executives, SXSW, and Web 2.0.
Brad Cleveland is a globally-known customer strategy, management, and omnichannel services expert.
A sought-after consultant and speaker, Brad has worked in 45 states and over 60 countries, and his clients have included many of today's service leaders—Apple, American Express, USAA, Google, and others. He has also advised governments in the United States, Australia, Germany, Canada, and the United Kingdom.
Brad has authored eight books and is the recipient of an Amazon.com best-selling award. His books and articles have been translated into over a dozen languages, and he has appeared in media ranging from the Wall Street Journal and the New York Times to NPR's All Things Considered and others. He has received numerous industry awards in the customer service field, and was nominated for the prestigious Computerworld Smithsonian 21st Century Pioneering Award. In May 2012, Brad was recipient of ICMI's Inaugural Lifetime Achievement Award.
One of the initial partners in and former president and CEO of the International Customer Management Institute (ICMI), Brad grew the firm into a global industry leader that is now part of United Business Media (London: UBM.L). Today, he is a busy consultant, writer, and speaker.
Brad lives in Sun Valley, Idaho, with his wife, Kirsten, and their daughter, Grace. He is a private pilot, enjoys skiing and mountain biking, and has logged an estimated five million miles in travel.
Chris DallaVilla is the founder and CEO of VALID, an independent marketing consulting practice.
VALID specializes in providing data-driven solutions that help chief marketing officers and their teams strengthen their planning and execution, and drive results. Chris has expertise in digital and social media marketing, as well as certifications in Agile, Google AdWords, and Google Analytics. He studied computer science at Harvard University, design technology at Massachusetts College of Art and Design, and advertising and marketing communications at the Questrom School of Business at Boston University.
David Linthicum is the chief cloud strategy officer at Deloitte Consulting.
David was just named the #1 cloud influencer via a recent major report by Apollo Research. David is a cloud computing thought leader, executive, consultant, author, and speaker. He has been a CTO five times for both public and private companies, and a CEO three times in the last 25 years. Few individuals are true giants of cloud computing, but David's achievements, reputation, and stellar leadership has earned him a lofty position within the industry. It's not just that he is a top thought leader in the cloud computing universe, but he is often the visionary that the wider media invites to offer its readers, listeners, and viewers a peek inside the technology that is reshaping businesses every day. With more than 13 books on computing, more than 5,000 published articles, more than 500 conference presentations, and numerous appearances on radio and TV programs, David has spent the last 20 years leading, showing, and teaching businesses how to use resources more productively and innovate constantly. He has expanded the vision of both startups and established corporations as to what is possible and achievable.
David is a Gigaom research analyst and writes prolifically for InfoWorld as a cloud computing blogger. David is also a contributor to IEEE Cloud Computing, as well as SearchCloudComputing and SearchAWS from Tech Target. He is quoted in major business publications, including Forbes, Business Week, the Wall Street Journal, and the LA Times. David has appeared on NPR several times as a computing industry commentator, and does a weekly podcast on cloud computing.
Barton Poulson is a professor, designer, and data analytics expert.
Barton has bridged the analytic and aesthetic for most of his life, with a background in industrial design, a Ph.D. in social and personality psychology, and a deep love for data analysis and data visualization as well as the visual and performing arts. Bart is an associate professor of psychology at Utah Valley University and has studied at Brigham Young University, the University of Utah, and the City University of New York. In his role as a teacher of research and analysis, he has conducted hundreds of studies with his students on topics from social identity and aspirations to implicit preferences for poetry and architecture. Bart and his wife, Jacque Lynn Bell, a modern dance choreographer, live with their three children in beautiful Salt Lake City.
Doug Rose teaches Fortune 500s and next-gen project management professionals how to be agile and lead change.
Doug Rose specializes in organizational coaching, training, and change management. He's worked for more than 20 years transforming organizations with technology and training. He's helped several Fortune 500 clients optimize their business processes and improve productivity and delivery. His most recent book is Leading Agile Teams. He also teaches several lively and engaging courses at the University of Chicago, Syracuse University, Emory University, and the University of Virginia.
Doug has a master's degree in information management and a juris doctor (JD) degree. He is a certified Project Management Professional (PMP), Agile Certified Professional (PMI-ACP), Certified ScrumMaster (CSM), Certified Scrum Professional (CSP), and CompTIA Certified Technical Trainer (CTT+), as well as a Cloudera Certified Developer for Apache Hadoop (CCHD).
Bruce Sinclair is a business consultant whose 30-year career has encompassed tech, business, and investment.
Bruce began as a mathematician and then programmer who quickly found his way to business through marketing. He worked his way through product marketing and brand management to be VP of marketing for a large Microsoft subsidiary. After that, he was the CEO of a number of software companies before moving into consulting. Bruce wrote the best-selling book IoT Inc. and has certified hundreds of professionals with his ICIP program—and thousands more with his IoT courses on LinkedIn Learning. Since 2015, he has advised companies on how to use digital transformation to create enterprise value.
Zahraa Khalil is an engineering instructor and educator.
Zahraa is passionate about STEM education—a keen interest that is reflected in her work as an electrical engineering instructor. In addition to her work in higher education, she is currently the IEEE WIE (Women in Engineering) Canada central area chair for 2019. In addition, she volunteers as education chapter membership development lead for IEEE WIE. She is an advocate for and volunteer at education programs which improve the entry and retention of women in engineering programs.
Harrison Ferrone is a software engineer, game developer, creative technologist, and Certified ScrumMaster.
He has worked on mobile applications and game projects as a freelancer, for an independent start-up, and an industry leading enterprise company. His main focus is on Swift and C#, but he has recently been branching out into C++ and Unreal Engine 4. When he's not coding or reading everything he can get his hands on, he's chasing the feel of golden era hip-hop and taking afternoon naps with his girlfriend and their three cats.
Kip Boyle is an information security expert and the founder and CEO of Cyber Risk Opportunities.
He is a former chief information security officer for both technology and financial services companies and was a cybersecurity consultant at Stanford Research Institute (SRI). Kip managed global IT risk for a $9 billion logistics company and was the wide area network security director for the F-22 Raptor program. He has participated in several cybersecurity war game exercises and has worked closely with various government agencies, including the FBI. Kip is a former US Air Force officer and serves on the board of directors of the Domestic Abuse Women's Network (DAWN). He's been quoted in Entrepreneur and Chief Executive. He is the coauthor of Chapter 68, "Outsourcing Security Functions," in Computer Security Handbook. He earned his BS in computer information systems from the University of Tampa, an MS in management from Troy State University, and a certificate in executive leadership from Seattle University.
Jeff Toister is an author, consultant, and trainer who helps customer service teams unlock hidden potential.
He is president of Toister Performance Solutions, Inc., a consulting firm that helps companies improve customer service. Jeff has appeared on numerous lists of top customer service experts including Global Gurus' World's Top 30 Customer Service Professionals, ICMI's Top 50 Thought Leaders to Follow on Twitter, and HDI's Top 25 Thought Leaders in Technical Support and Service Management.
Jeff is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service, a practical guide that helps leaders develop customer-focused cultures in their organizations. The book draws upon profiles of successful companies, shares cutting-edge research, and provides practical tools.
He is also a nationally recognized employee training expert, and was one of the first people to receive the Certified Professional in Learning and Performance certification from the Association for Talent Development. In 2015, Jeff was awarded the CPLP Contributor Award by ATD for his numerous contributions to the program. He is a past president of ATD's San Diego chapter, where he was a recipient of the WillaMae M. Heitman Award for distinguished service.
Jeff lives in California and serves clients throughout the United States.
Chris Nodder is a user researcher, UX fiend, interaction design specialist, and author of Evil by Design.
Chris is a user researcher and interaction design specialist. He is the founder of Chris Nodder Consulting LLC, an agile user experience company that helps large organizations and lean startups build products that users love. He was previously a director at Nielsen Norman Group and a senior user researcher at Microsoft. He has an M.S. in human computer interaction and a B.S. in psychology.
Chris enjoys spreading the word about user-centered design. Aside from his work coaching Fortune 500 clients, he has presented on user experience topics at conferences all over the world. He writes about agile user experience research and design techniques at QuestionableMethods.com and is the author of Evil By Design, a book that describes the persuasive techniques that companies use to draw us in. He encourages you to participate at its accompanying web site, evilbydesign.info.
Turi McKinley, an executive director at frog design, specializes in building innovative design practices.
Turi's 15+ years in design have encompassed questions from as broad as the right to knowledge to as narrow as the design of an underarm deodorant bottle. Her experience encompasses design research, interaction and service design, and focuses on building organizational capabilities and creative collaboration and innovation practices. With a consistent focus on user-centered design, her clients at frog have spanned domains and include GE, Honeywell, ETS, Humana, Qualcomm, Mars, MTV, Telstra, Colgate, and UNICEF.
In her role as the lead for frogCampTM, Turi leads the development of design process and creative collaboration processes for our clients and across frog's global studios. Turi was the lead editor for the frogThink® Toolkit and the frog Design Research Fundamentals, along with other frog experts.
Turi's background is in anthropology, interaction design, design research, and experience strategy. She holds an MFA in design and technology from the Parsons School of Design. Her academic background is in anthropology with emphasis on symbolic anthropology and ethnography. She has lived, researched, and worked extensively in the United Kingdom, Australia, India, Nepal, Korea, and China, and is currently based in New York.
"We transform businesses at scale by creating systems of brand, product, and service that deliver a distinctly better experience. We strive to touch hearts and move markets. Our passion is to transform ideas into realities. We partner with clients to anticipate the future, evolve organizations, and advance the human experience.
Our work advances industries ranging from automotive to software, retail to healthcare, and nonprofit to finance. Our clients are primarily Global 2000 companies, but we also work with midsize firms and startups with particularly interesting challenges.
The types of problems we solve vary, and we find that there is no one size fits all approach. Regardless of the type of problem, we always start with understanding and uncovering meaningful insights about the users' motivations and needs. Throughout the process we turn new ideas into realities that transform organizations. frog is committed to understanding our clients' business challenge and creating measurable value for our clients, end usersm and society.
We are a global network of designers, strategists, researchers, and technologists based in San Francisco, Seattle, Austin, New York, Boston, London, Amsterdam, Milan, Munich, Singapore, and Shanghai.
Andy Schwanbeck is an educator who specializes in graphic design, industrial design, and concept design.
Andy also has expertise in research-and-design strategy. He holds degrees in both industrial design ( a BS from the University of the Arts) and visual communication design (an MFA from Kent State University). Andy began his career as a product designer and model maker in Lyon, France. His ongoing interest in graphic and three-dimensional design led him to his career in experiential graphic design. Here his research explores the use of experiential graphic design to reconnect segregated urban communities.
Andy has served as an adjunct faculty member for American University and Kent State University. He continues to teach in higher education and is partner in a design practice, Big Little Design Company.
Stefan Mumaw is the director of narrative strategy at First Person, a story and experience design shop.
In addition to his work with First Person—the San Francisco-based company where he currently leverages his storytelling expertise—Stefan has authored six books, the most recent being Creative Boot Camp, a 30-day crash course on creativity. Previously, he authored Chasing the Monster Idea, Redesigning Websites, and Simple Websites, and co-authored Caffeine for the Creative Team and Caffeine for the Creative Mind with Wendy Lee Oldfield. He has spoken at numerous creative industry gatherings over the years and has been known to embarrass himself and those around him if given the opportunity.
Ethan Imboden is a designer, an entrepreneur, and the head of venture design at frog design.
Ethan specializes in realizing big, entrepreneurial visions that require integrated brand, design, engineering, consumer, and market strategy. He's happiest when leveraging design as a fulcrum for change, a disruptor of markets, and a mediator between technology and humanity.
In his role as vice president of creative and head of venture design for frog, Ethan invests the firm's deep talent and diverse capabilities in the service of entrepreneurial efforts both large and small. A designer and founder himself, he offers frog's partners and portfolio companies over 20 years of experience in guiding innovation and ventures.