Become an IT Support Technician

Learn the core concepts of PC maintenance to prepare for a job as an IT technician. From deployment, administration, and networking fundamentals for Windows 10 to the basics of PC anatomy and troubleshooting, develop the skills needed to identify and resolve IT issues.

Develop administration and troubleshooting skills.

Learn installation best practices for hardware and software.

Apply new skills to resolve network issues.

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30 Hours of expert-created video tutorials

Practice to reinforce what you learned

Certify your achievement

Advance your career

Building Your Technology Skills with Martin Guidry

Build your technology skills, one tutorial at a time, and discover tips targeted at busy IT professionals.

3h 29m • COURSE

Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting with Scott Jernigan

Review information that can help empower end users to solve beginner-level IT issues. Explore tips for configuring mobile devices, setting up Wi-Fi, dealing with malware, and more.

2h 7m • COURSE

Computer Components and Peripherals for IT Technicians with Dan Gookin

Learn how to maintain a computer—inside and out. Learn how to manage internal and external components, such as processors, motherboards, monitors, and printers.

2h 19m • COURSE

Learning PC Maintenance and Performance with Dan Gookin

Maintain the performance of your PC. Learn how to make sure your system is running at its peak by adjusting Windows security settings, backup and recovery options, and updates.

51m 50s • COURSE

Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications with Scott Jernigan

Everyone can benefit from knowing how IT works. Get tips to solve beginner-level IT issues related to computer setup, app installation, file management, backup, and more.

2h 18m • COURSE

Troubleshooting Common PC Issues for Users with Dan Gookin

Do people rely on you to diagnose and fix their computer issues? Let this course help you to help them. Learn how to troubleshoot a range of hardware, software, and network issues.

1h 58m • COURSE

Windows 10 for IT Pros Essential Training with Brien Posey

Explore the tools you need to implement and manage the Windows 10 operating system.

2h 53m • COURSE

Windows 10: Administration with Martin Guidry

Learn how to keep Windows 10 in tip-top shape. This course is designed for IT professionals and new Windows administrators who want to prepare for a job in IT.

1h 35m • COURSE

Windows 10: Security with Martin Guidry

Learn how to protect your network, files, and system. This course covers authentication, authorization, encryption, antivirus, antimalware, and network security setup.

2h • COURSE

Windows 10: Networking with Joli Ballew

Learn the basics of Windows networking. Find out how to connect to a network, manage network settings, maintain a firewall, and troubleshoot connectivity issues in Windows 10.

1h 11m • COURSE

Windows 10: Troubleshooting for IT Support with Andrew Bettany

Learn how to troubleshoot Windows 10 issues commonly encountered by IT and help desk professionals.

3h 42m • COURSE

macOS Sierra for IT Administrators with Sean Colins

Knowing how to administer and configure macOS is a key skill that any IT admin should know. Learn how to back up, restore, monitor, and secure macOS Sierra.

3h 18m • COURSE

IT Service Desk Careers and Certifications: First Steps with Fancy Mills-Knebel

Explore different careers and certifications that can help you start an IT career or advance your existing IT service desk career.

2h 18m • COURSE

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Become an IT Support Technician

Building Your Technology Skills with Martin Guidry

Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting with Scott Jernigan

Computer Components and Peripherals for IT Technicians with Dan Gookin

Learning PC Maintenance and Performance with Dan Gookin

Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications with Scott Jernigan

Troubleshooting Common PC Issues for Users with Dan Gookin

Windows 10 for IT Pros Essential Training with Brien Posey

Windows 10: Administration with Martin Guidry

Windows 10: Security with Martin Guidry

Windows 10: Networking with Joli Ballew

Windows 10: Troubleshooting for IT Support with Andrew Bettany

macOS Sierra for IT Administrators with Sean Colins

IT Service Desk Careers and Certifications: First Steps with Fancy Mills-Knebel

You'll learn PC maintenance with these experts

Martin Guidry

Scott Jernigan

Dan Gookin

Brien Posey

Joli Ballew

Andrew Bettany

Sean Colins

Fancy Mills-Knebel